Effective Date: January 10, 2024

Crystal View Care Services (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you provide through our website, www.crystalviewcare.com.

This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website or communicate with us.

 

1. Information We Collect

We may collect personal information that you voluntarily provide to us through contact forms, phone calls, emails, service inquiries, or assessments. This may include:

• Name

• Phone number

• Email address

• Mailing address

• Information related to care needs

We may also automatically collect limited technical information when you visit our website, such as:

• IP address

• Browser type

• Device type

• Pages visited

• Cookies and basic analytics data

We do not intentionally collect sensitive personal data such as political affiliation, race, or religion through our website.

 

2. How We Use Your Information

We use collected information to:

• Respond to inquiries

• Schedule consultations or home assessments

• Provide in-home care services

• Communicate regarding services

• Process billing and administrative matters

• Improve our website and services

• Comply with legal and regulatory requirements

We do not sell, rent, or lease your personal information to third parties.

 

3. Sharing of Information

We may share personal information only:

• As necessary to provide requested services

• When required by law or legal process

• With trusted service providers assisting in business operations (who are obligated to maintain confidentiality)

• To protect our rights, safety, and property

We do not sell or trade customer data.

 

4. HIPAA Notice Regarding Health Information

Crystal View Care Services understands the importance of protecting sensitive health information. To the extent that we collect or receive health-related information in connection with providing care services, we handle such information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA), when applicable.

Any health information provided to us through assessments, intake forms, or direct communication will be used solely for the purpose of coordinating and delivering care services. Access to such information is limited to authorized personnel who require the information to perform their job responsibilities.

We implement reasonable administrative, physical, and technical safeguards to protect health-related information from unauthorized access, use, or disclosure.

Please do not submit detailed medical records or highly sensitive health information through website contact forms. For confidential health matters, please contact our office directly by telephone.

 

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce agreements.

 

6. Data Security

We take reasonable administrative, technical, and physical precautions to safeguard your personal information. Our website uses secure technologies (such as HTTPS encryption) to protect data transmitted online.

However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

 

7. Children’s Privacy

Our website is not directed toward children under the age of 13. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will take appropriate steps to delete it.

 

8. California Privacy Rights

If you are a California resident, you may request information about the personal data we collect and request deletion of your personal information, subject to certain legal limitations.

To exercise your rights, please contact us using the information below.

 

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of other websites and encourage users to review the privacy policies of any third-party sites they visit.

 

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Continued use of our website after changes are posted constitutes acceptance of the updated policy.

 

11. Contact Information

If you have questions or concerns regarding this Privacy Policy, please contact us at:

Crystal View Care Services
1403 Dartmoor Ave
Norwalk, CA 90650

Phone: (562) 338-0705
Email: [email protected]